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CSML Integrated SolutionsWhere to start Private areaIT
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CSML Integrated Solutions

Integrated consulting for business.

For those opening a business, growing it, or relaunching it. Hospitality, retail, firms, agencies: businesses with premises, a team and customers to serve.

Cosimo Lippi

01The company

CSML Integrated Solutions

It is the consultancy I wish I had had beside me in the years I sat on the other side of the table. In the field I never found it, so I built it.

I am Cosimo Lippi. Twenty years in restaurants in Florence, since 2004, more than ten openings I took part in, and some structures that still work today, ten years after I left them.

The full story.

02Services

One conductor for four fields that usually need four consultants.

  1. 01Business digitalisationPresence, owned assets, CRM, marketing as a filter.
  2. 02OperationsFlows, roles, shifts, production costs: where performance leaks away without any report showing it.
  3. 03Fit-outSpace as a process made visible.
  4. 04AI integrationArtificial intelligence inside processes and decisions: where it comes in, where people’s judgement stays, how the choice is governed.
Business consultingConsulting that looks at the whole company. It runs across the four services and often comes before them, when the friction is clear but its place is not yet.

Services, challenge by challenge

03Working together

A partnership, beyond contracts

CSML Integrated Solutions works project by project, and delivers. A project can last a week or a year: the problem decides how long. Once it is delivered, the company owns what has been built; if something else is needed, it is a new project.

A contract is signed, and the work is done as partners. No consulting retainer, no commitment on duration. After delivery the relationship stays, and CSML Integrated Solutions is there when needed.

Project

It has a beginning and an end, and a result that can be measured. Then the system stays with the company.

Product

A defined package, with a price and a delivery. It is how the two sides get to know each other through real work: the company buys a clearly scoped result, sees it, and only then decides how to go on.

Training

The method handed over to those who will use it on their own.

A single conductor

Those who make technology offer their own, those who sell furnishings offer theirs. CSML Integrated Solutions is independent, even of suppliers: it brings solutions that answer the problem, and puts them into practice. It writes the business plan with the entrepreneur, designs the processes, translates the needs of the business for the architect and the interior designer, and chooses technology and suppliers last, when the company already knows what it needs.

One point of contact, instead of four professionals to coordinate.

The company’s idea.It all starts there, and it all comes back there.

04The method

The integrated coherence method

A business’s results are proportional to the coherence between three things.

When they are aligned, every resource creates value. When they are not, every investment amplifies the problem.

  1. 01

    Market promise

    what the company communicates

  2. 02

    Real operations

    what it does every day

  3. 03

    Customer perception

    what the customer experiences

  4. From the inside they are never seen together: there is always a service, a delivery, a deadline that comes first. The work of CSML Integrated Solutions is to stay outside the processes and bring them back into line.

Three roles

  • The Analystfinds the real constraint beneath the symptom presented. Reads numbers and processes without filters, and says what the business needs, not what is comfortable to hear.
  • The Translatorbrings the owners’ needs, the team’s limits and the rules of operations into a single language, and breaks the silences between departments.
  • The Designerbuilds the structure that stays. The aim is for the method to remain in the organisation after the work is done.

Four phases

  1. 01

    Diagnosis

    Reading the numbers, structured listening, mapping the flows. The aim is the real constraint, which almost never matches the stated problem.

  2. 02

    Analysis

    The map of mismatches: where promise, operations and perception fall out of line, with what weight and what measurable impact.

  3. 03

    Validation

    The analysis arrives in its complete form, unfiltered. The direction is decided together.

  4. 04

    Implementation and Training

    The engagement is designed to settle into the organisation.

An engagement has succeeded when the company no longer needs whoever carried it out.

Esistere sul Mercato nel 2026, the cover

05Books and articles

The work, written down.

CSML Integrated Solutions publishes books and articles for people who run businesses. Ideas, cases, tools, and the method applied first of all to itself, including when it gets things wrong.

Publications Articles

06Where to start

The method has a single door.

Every piece of work begins with a challenge brought into focus.

On the method page, in Italian, the challenge takes a name and a shape, and that is where CSML Integrated Solutions picks it up.

Bring the challenge into focus